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16 Churchilll Drive
Marlow: 01628 473062
Onsite: 07728 314363
Chipping Sodbury: 01454 219296
Onsite: 07585 124939
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This notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection Legislation’).
Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified to enable us to provide you with the services you require, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time. You are advised to check the website or this policy to ensure that you are happy with any changes.
General Data Protection Regulation (GDPR)
The General Data Protection Regulation (GDPR) came into force on 25 May 2018. The GDPR introduces a change to the way in which data we hold is used, including:
• a new standard for consent which considerably restricts the use of consent as a justification for processing data
• new and extended data subject rights. This 'right to be informed' is a data controller's obligation to provide ‘fair processing information’, typically through a privacy notice such as the one enclosed and other methods, to the individuals whose personal data is being processed. It emphasises the need for transparency over how controllers use personal data
• a new 'accountability' requirement, under which we are required to demonstrate compliance with the GDPR by documenting data processing activities.
Who are we?
PESTBGONE / PESTBGONE LTD ("we", “us”, “our” and “ours”) are a Pest Control Company.
PESTBGONE are an independent pest control company that started in 2019 with a focus of providing the highest quality services and customer care. With a combined experience of over 40 years, we offer guaranteed, quick response service by our professional pest controllers who are trained to the highest BPCA standards.
For the purpose of the Data Protection Legislation and this notice, we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are also responsible for assisting with enquiries in relation to this privacy notice or our treatment of your personal data. Should you wish to contact our Data Protection Officer you can do so using the contact details noted below.
We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.
What information do we collect?
We may collect the following information:
• contact information including email address, address, telephone number
• demographic information such as postcode, preferences, and interests
• details of contact we have had with you in relation to the provision, or the proposed provision, of our services
• details of services that you have received from us
• correspondence and communications with you
• other information relevant to customer surveys and/or treatments
How we may collect your personal data?
We obtain personal data about you, for example, when:
• our clients engage us to provide our services and also during the provision of those services
• you contact us by email, telephone, post (for example when you have a query about our services)
• from our ‘Contact Us’ page on our website
• from our ‘Message’ service on Facebook
• Google analytics – non direct contact details but covering page views, device, country, and browser used when visiting our website
What we do with the information we gather?
We require this information to understand your needs and to enable us to provide you with a better level of service and communication, and in particular for the following reasons:
• internal record keeping
• to send you administrative communications, such as confirmation emails or texts, technical notices, updates on policies, or security alerts
• to respond to your comments or inquiries
• to provide you with user support
• to protect, investigate, and deter against unauthorized or illegal activity
• we may use the information to improve our services and advise of useful products relating to your requirement
Situations in which we will use your personal data
We may use your personal data in order to:
• carry out our obligations arising from any agreements entered into between our clients and us (which will most usually be for the provision of our services)
• carry out our obligations arising from any agreements entered into between our clients and us (which will most usually be for the provision of our services) where you may be a subcontractor, supplier or customer of our client
• provide you with information related to our services and our events and activities that you request from us or which we feel may interest you, provided you have consented to be contacted for such purposes
• seek your thoughts and opinions on the services we provide; and
• notify you about any changes to our services.
In some circumstances we may anonymise or pseudonymise the personal data so that it can no longer be associated with you, in which case we may use it without further notice to you.
If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you. Alternatively, we may be unable to comply with our legal or regulatory obligations.
We may also process your personal data without your knowledge or consent, in accordance with this notice, where we are legally required or permitted to do so.
We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected.
When assessing what retention period is appropriate for your personal data, we take into consideration:
• the requirements of our business and the services provided
• any statutory or legal obligations
• the purposes for which we originally collected the personal data
• the lawful grounds on which we based our processing
• the types of personal data we have collected
• the amount and categories of your personal data; and
• whether the purpose of the processing could reasonably be fulfilled by other means.
Change of purpose
Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose.
Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.
Why might you share my personal data with third parties?
We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.
“Third parties” includes third-
IT and cloud services, professional advisory services, and administration services.
All of our third-
What about other third parties?
We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data with a regulator or to otherwise comply with the law. We do not share, trade, sell or rent your personal information.
Where do we store your personal data?
Personal data may be stored on our “One Drive” cloud storage provided by Microsoft. This information will generally be within a standard Pestbgone document, such as a quotation report, service visit report, accounting spreadsheet or a client database. These documents are detailed for our use only to provide you with our services as the client. This information is not forwarded to any third parties.
For more information regarding the safeguards that “One Drive” have in place, please visit:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Rights of access, correction, erasure and restriction?
You have a duty to inform us of changes. It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us, using the contact details below.
Your rights in connection with personal data?
Under certain circumstances, by law you have the right to:
• Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.
If you want to exercise any of the above rights, please email our data protection point of contact email@example.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
A cookie is a small file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The following Cookies are set by our website. You can change or manage your Cookie preferences upon your first visit to our website.
This cookie is set by Tawk.to which is a live chat functionality. The cookie is used to remember users so that previous chats can be linked together to provide better and improved service.
This cookie is set by the provider Eventbrite.
This cookie is used for the functionality of website chat-
This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should always exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know by email at firstname.lastname@example.org
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998, and furthermore request that it be removed from our database if you so wish at any time.
If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please email our Data Controller email@example.com
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at any time.
The ICO’s contact details are as follows:
Information Commissioner's Office
Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose (for example, in relation to direct marketing that you have indicated you would like to receive from us), you have the right to withdraw your consent for that specific processing at any time.
Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
Changes to this notice
Any changes we may make to our privacy notice in the future will be provided to you via our website.
This privacy notice was last updated on 25.8.2021.